Stress less with FREE CVS® Pickup

The in-store pickup program is currently only available in select stores. More locations will be added soon. Find out if CVS pickup is available in your neighborhood by entering your ZIP code on our home page.

In most stores, any order placed by 8 PM will be ready the same day. Check your local store hours to make sure the store closes 9:30 PM or later for same-day pickup. If your store closes prior to 9:30 PM, place your order 90 minutes before the close time for same-day pickup. We’ll begin packing orders 30 minutes after your store opens. At 24 hour stores we will begin packing orders at 8 AM.

Store pickup is always free! This is no charge or order minimum for store pickup. You’ll receive the online price; online and in-store prices may differ.

Pickup service begins one hour after a store opens and ends one hour before a store closes. Store hours vary from location to location. See your local store hours before you head out the door.

Check your “Ready for pickup” email or the CVS app. You’ll see instructions on where to go in your store. Your order will be available at checkout.

We will send you a “Ready for pickup” email when your order is ready. Head to the store's checkout and a colleague will help you.

Yes! An alternate person can pick up your order as long as they have this information: the name of the person on the order and the order number.

If an item in your order is out of stock, we can shop for something similar. Out-of-stock items will not be automatically substituted. You must opt into substitutions before you submit your pickup order. When you opt in, you may choose to substitute:

1. All available items, or
2. Each item, based on the backup options presented.

Store colleagues will always search for an appropriate substitution of equal value. You'll never be charged more than your original order. Always check an item's list of ingredients and make sure the substitution is right for you before placing an order.*

If you are not happy with your substitution, you may return the item to the store.

Not all items are available for substitution. If a substitution is not available, the item will be removed from your cart and you will not be charged.

We’ll hold your order for three days from the date your order is ready for pickup. If you don’t make it in by then, we’ll cancel the order and refund your method of payment. Your original payment could remain pending with your bank for up to 14 days, depending on your bank’s policies.

At this time, we currently don’t allow pick up service for these things: refrigerated items, like milk and eggs; age restricted items; and some oversized/overweight items. By limiting certain items, we can ensure you’re having the best pickup experience.

Once you place your order, we’ll place a hold on your account for six days. Your item(s) will be held at the store for three days, starting from when you receive your “Ready for pickup” email. If you don’t make it in by then, we’ll cancel the order and refund your method of payment. Your original payment could remain pending with your bank for up to 14 days, depending on your bank’s policies.

Most new, unopened items purchased from CVS Pharmacy® can be returned to any CVS Pharmacy store within 60 days of purchase for exchange or refund. Read our return policy.

Let’s chat. You can reach us by email or phone. Email customercare@cvs.com or call 1-800-SHOP CVS (1-800-746-7287).

Certain states or local municipalities may charge bag fees to encourage the use of reusable bags. Bag fees may vary by city, county, or state. A $0.50 hold will be applied to all orders placed in stores with an applicable bag fee. This charge will be updated accordingly based on the applicable ordinance and total number of bags utilized in packing your order. The final order total will be charged at pickup confirmation.