CVS Pharmacy^® ExtraCare^® Terms and Conditions

ENROLLMENT

There is no fee associated with the ExtraCare Program. To enroll, you must provide the requested information by registering online at CVS.com, in the CVS Pharmacy app or at a participating CVS Pharmacy location (some benefits may vary for non‐digital users). ExtraCare members may additionally opt in to earn rewards at the pharmacy if they complete a privacy authorization, as described below. CVS reserves the right to limit or modify enrollment at any time and to accept or refuse participation at our discretion. Members may sign up for their own ExtraCare card. It is permissible for member cards to become household cards for family members to share. Some ExtraCare offers may be limited to a member’s ExtraCare card, others may be available to an ExtraCare member’s household. Participation in the ExtraCare Program is personal and non‐transferable. Only natural persons transacting in their personal capacity and ages 18+ are eligible to participate (minors and pets are permitted to participate via householding for some programs). Membership is personal, nontransferable and nonsalable and is limited to one account per individual. No business entities, third‐party aggregators, organizations or groups may register for the ExtraCare Program, or receive or redeem ExtraBucks Rewards^® or other benefits.

Visit our Privacy Policy regarding use of personal information. You agree to provide true, accurate and current contact information, and CVS is not responsible for your inability to receive or redeem benefits or other losses if you fail to do so.

EXTRACARE PROGRAM BENEFITS

ExtraBucks Rewards and coupons. ExtraCare Program members receive: (a) special offers made available via a variety of CVS channels, which may include (without limitation) email, direct mail, text messages, the CVS Pharmacy app, the ExtraCare Coupon Center and in‐store receipts; and (b) savings on sale items advertised via in‐store, print and online weekly ads. You must present your ExtraCare card (physical or digital) or registered account phone number ("Account Information") every time you shop to receive the following benefits:

• 2% back in ExtraBucks Rewards on qualifying purchases. ExtraCare members receive 2% in ExtraBucks Rewards on qualifying purchases. This 2% is calculated based on purchase price minus coupons, discounts and third‐party fees (if applicable), and before taxes are applied. For all ExtraCare members, your receipt will direct you to the CVS Pharmacy app and CVS.com for tracking and redemption of your ExtraBucks Rewards. Your rewards experience may vary depending on how you choose to access your ExtraBucks Rewards:

  • For CVS Pharmacy app and CVS.com users: ExtraBucks Rewards accrue with every transaction of 50¢ or more, and you can choose to redeem your rewards on your next purchase or allow your rewards to accumulate. Rewards for qualifying purchases are made available in the CVS Pharmacy app or through CVS.com. Any ExtraBucks Rewards over $1 that are unused and have not been sent to your ExtraCare card will be reissued to you on your print receipt at the end of each calendar quarter. Aggregate reward values that are under $1 will not be reissued as one coupon. Reward values issued that are in total less than $1 will remain in our app and on CVS.com as individual coupons.

  • For members whose ExtraCare card numbers are not linked to the CVS Pharmacy app or CVS.com: Those who do not elect to redeem rewards using a digital method will receive a quarterly printout of their accumulated rewards balance. A minimum $50 purchase over the course of 90 days is required to accrue rewards.

  • 2% back in ExtraBucks Rewards cannot be earned on: alcohol, bag fees, bottle deposits, bus and transit passes, copays, certain CVS Optical^® purchases, CVS Photo purchases (in store or online), CVS promotional items, donations, ephedrine/pseudoesphedrine products, ExtraCare Plus® membership fees, faxes, gift cards, hunting and fishing licenses, lottery tickets, magazines, milk (where required by law or regulation), money orders, newspapers, packaging services, photo copies, postage stamps, prepaid cards, prepaid phones and accessories, prescriptions, purchases fulfilled by DoorDash or other third parties, Rug Doc rentals, and any imposed governmental fees or items reimbursed by a government-funded health plan.

  • Limit of $5 ExtraBucks Rewards earned for any single transaction, with maximum of five qualifying transactions and $25 ExtraBucks Rewards per day per card.

  • In order to receive ExtraCare earnings for purchases made through third‐party shopping services (e.g., Instacart and Shipt, such services called "Delivery Marketplace"), you must have a valid, accurate and up‐to‐date ExtraCare membership and correctly enter the account number. Your ExtraCare earnings will be based on in‐store shelf pricing for then‐current purchase in the store shopped, which may vary slightly versus Delivery Marketplace pricing, and exclude any delivery or other fees charged by the Delivery Marketplace vendor. CVS is not responsible for errors in entry or processing of ExtraCare numbers for Delivery Marketplace purchases. ExtraCare earnings for Delivery Marketplace purchases will be shown on CVS.com or in the CVS Pharmacy app. ExtraCare earnings for Delivery Marketplace purchases will be shown on CVS.com or in the CVS Pharmacy app and may take up to 48 hours to appear.

  • 2% back ExtraBucks Rewards expire 90 days from the end of each calendar quarter following their date of issue (March 31, June 30, September 30, December 31). ExtraCare members must redeem ExtraBucks Rewards before their stated expiration date.

• Birthday. $3 ExtraBucks Rewards for your birthday, provided that your ExtraCare membership is active and you (a) have included your birth date on your ExtraCare member information; and (b) are signed up to receive email, text messages and/or mobile app push notification ("Push Notifications") from CVS at least 4 weeks ahead of your birthday. Limited to one per calendar year per card.

• Deals for you. Special offers are customized to ExtraCare members and made available through multiple communication channels as determined by CVS, including email, text messages, push or in‐app notifications, print and digital receipts, direct mail, and the ExtraCare Coupon Center. Offers must be sent to your ExtraCare card or printed and presented at purchase to be activated on your ExtraCare account. Offer must be used by stated expiration date (no rain checks). Offers are subject to the CVS Coupon Policy.

• Sale pricing. Additional offers and sale pricing may be available for ExtraCare members in store, online and/or in the CVS Pharmacy app. ExtraCare card or phone number is required for sale price to be applied. Offers must be redeemed within the applicable promotional time period.

  
  

How to use and redeem benefits

To redeem ExtraBucks Rewards, present the ExtraBucks Rewards coupon and associated ExtraCare member information to cashier on a subsequent transaction at CVS Pharmacy stores in the United States, or as directed on CVS.com. Your ExtraBucks Rewards coupon will expire if not redeemed as designated on the coupon. You are able to send available deals and coupons to your ExtraCare card from CVS.com, the CVS Pharmacy app, digital receipts and CVS Pharmacy email. Click or tap on the Send to Card^® icon and view the success indicator on the landing page to ensure it was loaded properly. ExtraBucks Rewards may not be used to make Delivery Marketplace services such as Instacart and Shipt or other third‐party purchases.

ExtraBucks Rewards cannot be used for purchases at affiliated businesses such as MinuteClinic^®, CVS Pharmacy at Target, Navarro^®, Schnucks, or CVS Optical or on alcohol, copays, deposits, ephedrine/pseudoephedrine products, gift cards, local exclusions, lottery tickets, milk (where required by law or regulation), money orders, other fees, postage stamps, prepaid cards, prescriptions and taxes. Local exclusions may apply. No cash back. Rewards and benefits available via the ExtraCare Program have no cash value; are not redeemable for cash; gift certificates or gift cards; are purely promotional; and do not constitute property of any ExtraCare member. No portion of any payment for purchases qualifying for the ExtraBucks Rewards constitutes consideration paid for any of the foregoing. CVS reserves the right to limit the redemption of specific ExtraBucks Rewards and limit the number of ExtraBucks Rewards available.

REWARDS AT THE PHARMACY

ExtraCare members are eligible to opt in to receive free rewards at the pharmacy. You must first complete a Privacy Authorization to receive rewards at the pharmacy, which allows CVS Pharmacy to use and share your personal information, to administer the program and to send you communications. Obtaining your authorization is required by the Health Information Portability and Accountability Act ("HIPAA"), the federal law that creates certain rights for your protected health information, as well as similar state laws in many states. Members must complete their Privacy Authorization individually, and those 16 and older may complete it with the permission of a parent or guardian. Parents or guardians may complete the Privacy Authorization for children under 16. If you revoke your Privacy Authorization, participation to earn rewards at the pharmacy is terminated and any existing accumulated credits will be removed from your ExtraCare Program record.

By opting in, you will earn credits by purchasing eligible prescriptions or engaging in an eligible activity at a CVS Pharmacy location in the United States, with certain location limitations (as described below). You will receive $2 ExtraBucks Rewards® when you accumulate 4 credits. Ways to earn credits toward your ExtraBucks Rewards include, but are not limited to:

• Purchasing a 30 day supply of an eligible prescription (1 credit).

• Purchasing a 90 day supply of an eligible prescription (3 credits).

• Receiving a flu shot, COVID-19 vaccination or other vaccination from a CVS certified immunizer (3 credits).

• Enrolling in prescription management services on CVS.com (3 credits).

• Opting in family members or pets on your ExtraCare card for rewards at the pharmacy (1 credit per enrollment, limited to 5 per ExtraCare card).

  
  

CVS may make modifications to this list, including adding eligible activities or determining that an activity is no longer eligible to earn credits, at any time. If any new activities will use or disclose different information than initially authorized, you will be asked to opt in before CVS Pharmacy will use or disclose such information. If you earn more than 4 credits, your ExtraBucks Rewards may not be issued on the same date.

Each individual on a household ExtraCare membership can earn up to $50 ExtraBucks Rewards in a calendar year. Rewards balances will be reset on December 31 each year. When individuals opt in to earn rewards at the pharmacy as a family and share an ExtraCare card, their credits will be consolidated and the ExtraBucks Rewards will be issued when the combined total accumulated consolidated credits is 4. Each individual's earned credits will be separately tracked for purposes of determining annual ExtraBucks Rewards value. The ExtraBucks Rewards will be issued to the ExtraCare card associated with the eligible activity that earns the ExtraBucks Rewards. Credits earned for receiving a flu shot are not counted toward the $50 rewards limit at the pharmacy.

For information about your accumulated credits, please check your CVS Pharmacy receipt, the CVS Pharmacy app or call 1-800-SHOP CVS 1-800-746-7287 (TTY:711).

Rewards at the pharmacy are valid only in the United States and are not available in Arkansas, New Jersey, New York or where otherwise prohibited by law. Transferred prescriptions may not be eligible to accumulate credits toward your ExtraBucks Rewards in all states, including Alabama, Mississippi or Oregon. Controlled substance prescriptions purchased in Hawaii, Louisiana or where otherwise prohibited by law are not eligible to accumulate credits toward your ExtraBucks Rewards.

ExtraBucks Rewards will be issued approximately one week after being earned. Rewards for qualifying purchases accumulate and are reflected on your receipt, at the ExtraCare Coupon Center, in the CVS Pharmacy app and through CVS.com ExtraBucks Rewards earned in connection with rewards at the pharmacy are subject to the same restrictions on redemption as ExtraBucks Rewards earned for other CVS Pharmacy programs as provided above.

CVS Pharmacy at Target customers may request a $2 Target merchandise coupon (the "Target Coupon") in lieu of receiving ExtraBucks Rewards. The Target Coupon is available at CVS Pharmacy at Target only, provided the reward has been issued but not yet accessed through CVS.com or the CVS Pharmacy app or printed at a stand‐alone CVS Pharmacy store. The Target Coupon is redeemable at Target stores only.

CVS Pharmacy at Schnucks customers will have a $2 Schnucks Shopping Pass print in lieu of receiving ExtraBucks Rewards. The Schnucks Shopping Pass is redeemable at Schnucks stores only, provided the reward has been issued but not yet accessed through CVS.com, the CVS Pharmacy app or printed at a stand‐alone CVS Pharmacy store. If, after successfully earning ExtraBucks Rewards at a Schnucks pharmacy, the individual visits a stand‐alone CVS Pharmacy store, or a CVS Pharmacy at Target, that individual will receive their reward at that location based upon existing program rules. Additional restrictions for redemption toward eligible Schnucks items may apply and will be at the discretion of Schnucks.

EXTRACARE PLUS™

ExtraCare members can enroll in ExtraCare Plus, a paid membership program offering free same‐day delivery of prescriptions from our local pharmacies, a 20% discount on CVS Health^® brand products every day and more great benefits. Find ExtraCare Plus details here.

CVS PHARMACY COUPON POLICY

CVS Pharmacy coupons (ExtraCare coupons and other store‐issued coupons), all ExtraBucks Rewards benefits and third‐party manufacturer coupons are accepted in our stores subject to our Coupon Policy and as required by law. Visit the FAQs to learn more about coupons and rewards.

COMMUNICATIONS ABOUT PRODUCTS AND SERVICES

ExtraCare members receive communications about new and existing products and services. These communications may be customized to ExtraCare members based on demographics, purchase history or other information we have about you. These communications are made available through multiple communication channels as determined by CVS, including email, text messages, push or in-app notifications, print and digital receipts, and direct mail.

CANCELLATION; TERMINATION

CVS reserves the right to modify, suspend, or terminate, at its sole and absolute discretion, the ExtraCare Program in its entirety at any time, for any reason, without notice. CVS may in its sole discretion suspend or terminate your membership if CVS believes you have abused your privileges, acted inconsistently with these Terms or the law, or acted in a manner harmful to CVS. Termination by CVS of your ExtraCare membership will result in cancellation of all associated benefits, including the ability to earn rewards at the pharmacy, and CVS has no obligation to refund or credit you any amount following such termination by CVS. In some cases, you may still receive messages (which may have been scheduled prior to the membership termination) after termination of enrollment in the ExtraCare Program. CVS shall be the sole arbiter in cases of suspected abuse, fraud or violation of these Terms, and any decision it makes relating to termination or disabling of ExtraCare membership shall be final and binding.

DISCLAIMER OF WARRANTIES/LIMITATION OF LIABILITY

You agree that use of, and participation in, the ExtraCare Program is at your sole risk. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CVS OR ITS SUPPLIERS OR VENDORS OR ITS OR THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS, AGENTS, AFFILIATES, LICENSORS OR PARTNERS (COLLECTIVELY, "CVS PARTIES") BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM ANY LOSS OF USE, LOSS OF DATA, LOSS OF PROFITS, BUSINESS INTERRUPTION, LITIGATION OR OTHER PECUNIARY LOSS, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE, OPERATION OR PERFORMANCE OF THE EXTRACARE PROGRAM, OR WITH INABILITY TO PROVIDE OR USE ANY BENEFITS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The ExtraCare Program and all services and benefits offered therein are provided on a strictly "as is" and "as available" basis. CVS MAKES NO WARRANTY WITH REGARD TO ANY PRODUCTS, SERVICES OR REWARDS OBTAINED THROUGH THE EXTRACARE PROGRAM. CVS MAKES NO WARRANTY THAT THE EXTRACARE PROGRAM WILL BE UNINTERRUPTED, TIMELY OR ERROR FREE, NOR DOES CVS MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE EXTRACARE PROGRAM.

NOTICES; ELECTRONIC COMMUNICATIONS

CVS will give notices for the ExtraCare Program, at its sole discretion, except as required by law, by email, regular mail, general posting on CVS.com or postings in participating CVS Pharmacy locations, or through other methods deemed appropriate by CVS or permitted under law. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. We may send you email and other communications related to the ExtraCare Program and your ExtraCare membership (regardless of any settings or preferences related to your ExtraCare membership or CVS.com account).

GOVERNING LAW

These Terms, all transactions related to the ExtraCare Program and all related matters, regardless of your location, are governed and construed solely in accordance with the laws of New York, excluding any rules of private international law or conflict of laws that would lead to application of other laws. Our failure to insist upon strict performance of any of these Terms shall not be construed as a waiver of any provision or right. If any part of these Terms is ruled to be unenforceable, such part shall be severed, with the remainder of the Terms remaining in full force and effect.

DISPUTE RESOLUTION

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES ARISING OUT OF OR RELATING TO THESE TERMS OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU AND CVS (OR ITS SUPPLIERS OR VENDORS), WHETHER THE DISPUTE IS BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION, OR ANY OTHER LEGAL THEORY, WILL BE RESOLVED IN FINAL, BINDING, INDIVIDUAL ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN COURT BY A JUDGE OR A JURY. YOU AND CVS AGREE THAT CVS AND YOU EACH WAIVE THE RIGHT TO TRIAL BY A JURY AND THAT THE FEDERAL ARBITRATION ACT ("FAA") AND FEDERAL ARBITRATION LAW, NOT STATE LAW, GOVERN THE ENFORCEABILITY OF THIS DISPUTE RESOLUTION PROVISION. YOU AND CVS ALSO AGREE THAT ANY ARBITRATION UNDER THESE TERMS WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ACTIONS, CONSOLIDATED ACTIONS, AND MASS ACTIONS, WHETHER IN COURT OR ARBITRATION, ARE NOT PERMITTED, AND YOU AND CVS AGREE TO GIVE UP THE ABILITY TO BRING OR PARTICIPATE IN A CLASS, CONSOLIDATED, OR MASS ACTION.

For any and all disputes or claims you or CVS have, the party pursuing the dispute or claim must first give the other party an opportunity to resolve the dispute or claim by sending an individual, written description of the claim that describes in detail the individual damages that the party claims to have suffered (the “Demand for Arbitration”). You must send your demand for arbitration to the CVS registered agent at this address:

CVS Pharmacy, Inc.
c/o CT Corporation System
450 Veterans Memorial Parkway, Suite 7A
East Providence, RI 02914

You and CVS each agree to negotiate your claim in good faith. Each party agrees that it may not commence any arbitration or court proceeding unless you and CVS are unable to resolve the claim within 60 days after receipt of the demand for arbitration and the parties have made a good faith effort to resolve their claims directly during that time. If you or CVS are unable to resolve the claim within 60 days despite those good faith efforts, then either you or CVS may start an arbitration or small claims court proceeding. You and CVS agree that any dispute as to whether these conditions precedent have been satisfied will be decided in court and not by the arbitrator. Either you or CVS may elect to have an arbitration proceeding initiated by the other party adjudicated in small claims court by giving written notice of that election to the other party.

Arbitration shall be conducted by National Arbitration and Mediation (“NAM”) under its Comprehensive Dispute Resolution Rules and Procedures, including its Minimum Standards for Procedural Fairness for Consumer and Employment/Workplace Arbitrations, and its Supplemental Rules for Mass Arbitration Filings (the “NAM Rules”). The NAM Rules and instructions for how to initiate an arbitration are available from NAM. If NAM fails or declines to conduct the arbitration for any reason, you and we will mutually select a different arbitration administrator. If we cannot agree, a court will appoint a different arbitration administrator but will not decide arbitrability or any other aspect of the parties’ dispute (except as outlined above or if either party files a small claims court matter). In the case of in-person proceedings, the proceedings should be conducted at a location that is reasonably convenient to you with due consideration of the ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, the determination should be made by the arbitrator. Payment of arbitration fees will be governed by NAM’s schedule of “Fees for Disputes When One of the Parties is a Consumer.” Notwithstanding the foregoing, if the arbitrator decides that any claim asserted in the arbitration demand is frivolous, the arbitrator may award the defending party any attorney’s fees and any filing, administration and arbitrator fees incurred. The arbitrator may award any individual relief a court of law could, including temporary, interim or permanent injunctive relief on an individual basis.

If a court or arbitrator finds in any action between you and us that any part of this Dispute Resolution provision is unenforceable with respect to any claim, then the arbitration agreement and class action waiver will not apply to that claim, but they will still apply to any and all other claims that you or CVS may assert in that or any other action. If any provision of this Dispute Resolution provision is found unenforceable, the other parts of it shall continue to apply. These Terms, all transactions related to CVS, and all related matters are governed by the Federal Arbitration Act, applicable federal law, the laws of New York, without regard to any conflict of laws rules.

INDEMNIFICATION

You hereby agree to indemnify, defend and hold the CVS Parties harmless from any liability, loss, claim and expense (including reasonable attorneys' fees) related to or arising out of your violation of these Terms.

CONTACT US

For questions or concerns regarding the ExtraCare Program, please contact us online or contact us as follows:

CVS Health Corporation
1 CVS Drive
Woonsocket, RI 02895

Telephone: 1-888-607-4287 (TTY:711)

California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at 1-916-445-1254 (TTY:711) or 1-800-952-5210 (TTY:711).